Field Sales Support - Lehigh Valley

US-PA-Allentown
1 week ago
Job ID
2017-1252
# of Openings
1
Category
Sales

Overview

PetroChoice, a leading distributor of lubricants, oils, fluids, and greases is currently recruiting Field Sales Support for the Lehigh Valley and surrounding market. Our history is marked by consistent growth and expansion, which has significantly widened our scope of experience and capabilities as a lubricant distributor. Our mission is to provide lubrication solutions that create value for our customers. We will realize this mission through our commitment to our employees as well as to the highest standards of service, quality, integrity, and safety.

 

Field Sales Support (FSS) is a multifunctional role designed to increase sales and enhance customer relationships for the designated sales region. The FSS may be assigned responsibility for a portfolio of National Accounts and House Accounts, or support TSM assigned Accounts.

 

The ideal candidate has at least two years prior outside sales and/or outside account management experience; a Bachelor Degree, preferably in Business Administration, Marketing or Engineering; or equivalent combination of education and experience. A valid driver’s license and the ability to work from home is required.

 

We offer a competitive starting salary; a comprehensive benefit package, including medical/dental/vision, 401K plan; paid time off; company paid long term disability and company paid life insurance.

 

A company cell phone and laptop are provided. We provide the resources, you provide the drive and dedication!!!

 

Click “Apply” to apply to this position or visit www.petrochoice.com to view all of our current openings.

EOE

 

Responsibilities

Responsibilities include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.   All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

 

  • Manage relationships and support the needs of customers to increase penetration and retention; Gain comprehensive understanding of customer’s business.
  • Become an advocate for the customer while balancing needs of the company.      
  • Understands and supports company sales policies, procedures and sales culture to provide effective customer service.
  • Travel to high-priority existing and prospective locations as needed.
  • Schedule outbound calls to proactively engage customers and build relationships to ensure account retention.
  • Leverage tools and resources to retain and gain customers.
  • Participates in establishing, maintaining and achieving goals and objectives.
  • Follow-up with sales leads generated through incoming calls, referrals, new National Accounts and other methods.
  • Implement sales processes and marketing strategies developed by company; Provide feedback on market trends and industry conditions.
  • Maintain computer files and submits appropriate paperwork to management including, but not limited to expense reports, mileage and call reports.
  • Completes new account paperwork accurately and submit in a timely fashion.
  • Provide sales support to TSMs as required.
  • Share customer and market knowledge with TSMs and Sales Management.
  • Address inbound inquires for accounts related to product information, sales/billing information and delivery or other issues or refer as appropriate.
  • Establish contract pricing in collaboration with the Sales Manager or TSM.
  • Responsible to meet technical services goals for assigned accounts.
  • Takes samples at customer locations as directed.
  • Performs technical writing tasks as assigned.
  • Provide and document S3 Solution to the customer.
  • Perform necessary administrative work, including documenting & sharing of critical customer information through our CRM program and other acceptable means. Respond to internal requests for information and supports TSM technical services needs.
  • Look for opportunities to sell value added solutions to the customers. This would include but not be limited to Contamination Control, Auto-Lubrication, and Lubrication Services.

Qualifications

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

 

  • Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions.
  • Customer Service – working with the RVP and TSM, manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
  • Technical knowledge – demonstrates technical proficiency within industry segment; continually develops skills and competencies necessary to fulfill job requirements.
  • Interpersonal - Maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
  • Written Communication - Writes clearly and informatively. Ability to write reports, business correspondence, and present information clearly and concisely.
  • Mathematics - Ability to work with mathematical concepts such as sales ratios, margins, return on investments, valuation, and depreciation.
  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Demonstrates excellent analytical skills.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
  • Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
  • Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
  • Creativity. Able to deal with customer issues/situations that do not fit neatly into our standard business processes or procedures. Maintains a customer focused perspective.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure.
  • Multi-functional. Able to thrive in fast paced, multi-tasking environment.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

Bachelor degree in Business Administration, Marketing or Engineering and at least 2 years of Customer Service and/or Sales Experience; or equivalent combination of education and experience.

 

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Products (Word, Excel, Access, Outlook, and PowerPoint) CRM, Relational Database Management, and Internet.

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