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IT Help Desk and Support

IT Help Desk and Support

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PetroChoice, a leading distributor of lubricants, oils, fluids, and greases is currently recruiting for IT Help Desk and Support for our Wichita, KS location due to growth. Our history is marked by consistent growth and expansion, which has significantly widened our scope of experience and capabilities as a lubricant distributor.  Our mission is to provide lubrication solutions that create value for our customers. We will realize this mission through our commitment to our employees as well as to the highest standards of service, quality, integrity, and safety.

We are a premier distributor of lubricants and services to thousands of companies in many states including Pennsylvania, Maryland, Ohio, Minnesota, Wisconsin, New Jersey, North Carolina, Florida, Tennessee, Kansas, Colorado, and Nebraska among others. In fact, we distribute and offer our services from more than 50 locations in 32 states every day and include top brands of oils, greases, and other lubricants.


We offer a competitive starting salary, comprehensive benefit package, including medical/dental/vision, paid time off, company paid life insurance, company paid long term disability and 401K.


Include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.   All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.


  • Assembles accessories and peripherals and installs the appropriate required operating systems.
  • Must be willing and able to travel.
  • Adds, removes and maintains user accounts on all servers, including password changes and account resets as well as deletion of terminated employees.
  • Provides user level support for problems relating to the company’s Citrix Environment as necessary.
  • Maintains all server room and lab environments in an organized fashion.
  • Be the primary network support specialist in the Wichita, KS location. This includes, but is not limited to,LAN and WAN operations, firewall, switch, and wireless management and support.
  • Performs network, computer, and software troubleshooting to isolate and diagnose common problems.
  • Work with Sr. Network Engineer to keep network running at peak efficiency.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Knowledge of and experience with the following technologies is essential:
    • Windows 2003 Server
    • Windows 2008 Server
    • Windows 2012 Server
    • Active Directory and Group Policies
    • TCP/IP networking
    • Citrix Administration
    • Office 365 Administration
    • Network Experience in a complex LAN/WAN environment
    • Cisco Switches
    • Cisco Meraki
    • Firewall Configuration and Maintenance
    • Wireless Networking
    • Willingness to update skills on a regular basis to keep abreast of rapidly changing technology.
    • Excellent communication skills to work with clients and vendors on all support issues
    • Excellent organizational skills
    • Network Monitoring


These are not required but if you have experience in the following areas we would like to know


  • SQL
  • SAP
  • Prophet 21
  • Word Press
  • Sharepoint
  • Crystal Reports
  • SSMS
  • SSRS



Bachelor degree in computer science and at least three years of relevant experience OR at least five years of relevant experience; or equivalent combination of education and experience.




To perform the job successfully, an individual should demonstrate the following competencies:


Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.



Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, PowerPoint, and other report writing and project planning software. Experience working in an ERP environment is desirable.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and sit.



This position requires up to 75% travel.