SUMMARY:  

The primary purpose of this position is to plan, coordinate, and Service and Autolube associates.  Involvement will include continuous improvement programs, as well as daily operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.   All work is to be completed with minimum supervision and in accordance with Company standards.  Other duties may be assigned.

• Schedule and monitor service, installation, and repair work.
• Document and track open and completed service work.
• Prepare vendor warranties and customer invoices.
• Assist in technical support to customers.
• Maintain technical records.
• Assist incoming phone calls for service and parts orders.
• Support and motivate Associates’ growth.
• Establish and coordinate continuous training opportunities.
• Identify human and material resources needed.
• Establish and enforce quality standards.
• Maintain tool, equipment, asset maintenance, and asset licenses/documentation programs.
• Ensure compliance of health/safety, and company policy/goal initiatives.
• Prepares accurate and timely quotes for customers.
• Maintain a clean work environment.
• Electronic scanning/filing of documents.
• Maintain technical information infrastructure.
• Follow up on open service items.
• Works in a cooperative manner with team and customers
• Meets and responds to the needs of assigned customers/projects in a professional and timely manner
• Maintains a proficient level of understanding of products and services
• Promote safety with co-workers and customers
• Completes all requested actions in accordance of Petrochoice business standards.
• Positive attitude with customer solutions.
• Addresses any customer issues beyond immediate control to the needed parties.
• This position requires up to 50% travel.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; develops alternative solutions.
• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal - focuses on solving conflict, not blaming; maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
• Written Communication – demonstrates proficiency in writing clear and concise proposals and technical documents.
• Business Acumen - understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Technical knowledge – demonstrates technical proficiency within industry segment; continually develops skills and competencies necessary to fulfill job requirements.
• Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Dependability - takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
• Initiative - takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals; demonstrates a passion for the business.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.                                       

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

High School Degree Required; 2 Year Degree Preferred

1-3 years Administrative/Clerical Experience

1-3 years Customer Service

1-3 years Product Support Operation

1-3 years Technical or Mechanical Experience (Machine Svc or Maint)

LANGUAGE SKILLS:  

Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write proposals and technical documents that conform to prescribed style and format.

MATH ABILITY:

Ability to work with mathematical concepts such as probability and statistical inference; to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and understand journal entries and the flow of information through a general ledger. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:

To perform this job successfully, an individual should have demonstrated experience using Microsoft Excel, Microsoft Word, and PowerPoint.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions will be both indoors and outdoors.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; talk or hear and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch.  The employee must regularly lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE